We are committed to ensure your order is fulfilled in a timely and efficient manner. All orders will receive a confirmation email once product/s have been shipped. If you have selected a tracking service, there will be a carrier tracking number and link included allowing you to track your item.
Orders will generally be dispatched between 1 - 3 business days after confirmation of payment. For residential areas please allow 5 - 7 business days for delivery of order. Rural addresses will generally require an additional 2 days to be delivered. Remote locations may take as long as 2 weeks for parcel delivery.
While we strive to ensure all orders are delivered within the specified timeframe, factors such as public holidays (and/or Customs related delays for international orders) may sometimes not make this possible.
We use Australia Post services for all domestic shipping.
We use a weight and volume based system to calculate shipping charges. If an item exceeds cubic dimensions it will transfer to the next shipping rate even if it remains within weight tolerance.
Domestic Shipping Rates
We use the Australia Post flat rate system when posting domestic orders. All domestic shipping includes tracking, pricing structure for domestic postage is as follows;
International Shipping Rates
International shipping rates are determined by the weight and dimensions of your order and by your countries international shipping zone. We provide international shipping using the following services to a maximum weight of 5kg ( 11lbs ) or 2kg ( 4.4lbs ), depending on your chosen service.
All orders incur a AU$1.65 (GST inclusive) handling fee.
Countries outside of Australia will generally receive their order in approximately 7 - 21 business days. International orders will be shipped using Australia Post services. We provide worldwide international shipping for our products to most destinations, however we are unable to post to every international country. To check your countries status you may use the Australia Post International Post Guide.
International orders do not incur Australian (GST) Sales Tax. Your order will be calculated with $0.00 Sales Tax during shopping cart checkout. However, Customs duties, foreign taxes or other fees may be imposed upon entry to any international destination. The responsibility for any international duties, taxes and fees rest solely with the customer. Please contact your local Customs office or agency for details.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them with a commercial value. We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
United States and Canadian Residents
We are offering a flat rate shipping price of AU$20 to United States and Canadian residents. Items will be shipped using the AusPost "Pack & Track International" service which includes parcel tracking. Please note all other conditions under the heading "International Shipping" will apply to these orders.
If your order does not arrive within the designated time period, please contact us at:- firstname.lastname@example.org
Last Modified 30th November 2016