We are committed to ensure your order is fulfilled in a timely and efficient manner. All orders will receive a confirmation email once product/s have been shipped including a tracking number and link allowing you to track your item. If you do not receive any shipping confirmations email within 3 business days of placing your order, please check you email spam/junk folder. Failing this please contact us.
Orders will generally be dispatched between 1 – 3 business days after confirmation of payment. For residential areas please allow 3 – 7 business days for delivery of order. Rural addresses will generally require an additional 2 – 4 days to be delivered. Remote locations may take as long as 2 weeks for parcel delivery.
While we strive to ensure all orders are delivered within the specified time frame, factors such as public holidays (and/or Customs related delays for international orders) may sometimes not make this possible.
We use Australia Post for all shipping services.
We use a weight and volume based system to calculate shipping charges. If an item exceeds cubic dimensions it will transfer to the next shipping rate even if it remains within weight tolerance.
We offer both standard drop off and signature on delivery shipping options during shopping cart checkout. We recommend you consider signature on delivery shipping option during checkout process to safeguard against missing goods in the event that premises is vacant during postal delivery. By selecting a regular postal service without signature you acknowledge that we are not responsible or liable for missing goods after products have been dropped off at your chosen delivery premises.
All orders incur a $AU1.65 (GST inclusive) processing fee.
Domestic Shipping Rates
We use the Australia Post Parcel Post flat rate system when posting domestic orders. All domestic shipping includes tracking, pricing structure for domestic postage is as follows;
- Small Satchel – Dimensions (355 x 220mm) Weight (0.5kg) = AU$8.55
- Small / Medium Satchel – Dimensions (385 x 265mm) Weight (1kg) = AU$11.55
- Medium Satchel – Dimensions (405 x 305mm) Weight (3kg) = AU$14.55
- Large Satchel – Dimensions (510 x 435mm) Weight (5kg) = AU$17.65
Domestic orders may also choose ‘signature on delivery’ postage option. This will incur an additional charge of AU$2.95 to regular Parcel Post shipping fees.
International Shipping Rates
International shipping rates are determined by the weight and dimensions of your order and by your countries international shipping zone. We provide international shipping using the Australia Post International Standard service. Parcel tracking is included with all international orders.
Countries outside of Australia will generally receive their order in approximately 7 – 21 business days. International orders will be shipped using Australia Post services. We provide worldwide shipping for our products to most destinations, however we may be unable to post to every country. To check your countries status you may use the Australia Post International Post Guide.
International orders do not incur Australian (GST) sales tax on shipping fees, your order will be calculated with $0.00 sales tax during shopping cart checkout. However, Customs duties, foreign taxes or other fees may be imposed upon entry to any international destination. The responsibility for any international duties, taxes and fees rest solely with the customer. Please contact your local Customs office or agency for further details.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them with a commercial value. We are also prohibited by law from marking the order as a “gift”, even if the order is placed with the intention of sending to a gift recipient.
If your order does not arrive within the designated time period, please contact us at:- firstname.lastname@example.org
Last Modified 25th October 2018